Frequently Asked Questions
At True Home Hawaii, we’re dedicated to answering any and all questions you may have about our roof replacement, roof repair, and insurance restoration services. Don’t see your question here? Feel free to contact us—we’re always happy to help!
True Home Hawaii is an ohana-based company run by the golden rule: treat others how you would like to be treated. Not only are we backed by 5-star reviews and the best 7-year craftsmanship warranty in the industry—we have your back, too. We’re here to ensure that you get the highest quality roofing and the most from your insurance company.
Yes! Our goal is to advocate for you. That’s why we offer free inspections and free estimates on all our projects. For existing customers, we even offer free maintenance plans to help you extend the life of your home’s roof.
No! The only chance of your insurance premium going up would be a neighborhood-wide increase. Our team members are experts in navigating and negotiating with insurance companies—we’ll make sure that everything goes smoothly.
When you choose True Home, your return on investment is 93%—and if you use insurance, this figure essentially doubles! For example, let’s say the cost of your roof replacement is determined to be $20,000. Once our team helps you get approved, you only have to pay your deductible, which is usually about $500.
No problem—we are happy to provide cash estimates, financing options, or repairs. Additionally, there is no limit on the number of times you can file a claim. We are happy to revisit the process at a later time—perhaps after the next storm comes through, when we can look for more qualifying damage.
Your material warranty determined by the manufacturer is transferable following registration and the guidelines of the manufacturer. However, our 7-year craftsmanship warranty is to the purchaser of the contract only, and is non-transferable.
At True Home, we are as efficient as we can be, but insurance does vary. Different companies take different amounts of time to respond to claims. Generally, we estimate around 6–8 weeks between filing a claim and setting a build date. The length of the build depends on the size, the type of roof, and the weather. However, we will communicate with you every step of the way to make sure you are fully informed!